Job Description

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Ensure regulatory compliance with all aspects of HHR machine maintenance i.e.; moves, conversions, and repair.
• Ensure functionality of the HHR maintenance system.
• Interact with HHR Operations personnel and guests while repairing HHR machine functions.
• Assist with HHR layout and installation.
• Work on special projects as assigned.
• Assist in maintaining adequate stock of parts necessary for repairs.
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
• Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.
• Assist customers with questions and complaints regarding HHR machines.
• Provide answers and explanations and rectify problems as appropriate.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.
• Explain how to handicap on an HHR terminal.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s AML (Anti Money Laundering) Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s AML Policy.

QUALIFICATION REQUIREMENTS :

• High School diploma or equivalent; or equivalent combination of education and experience.
• Must be at least 21 years of age.
• One to six months related experience and/or training.
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes).
• Must be able to provide own tools necessary for performing daily task when troubleshooting or making repairs.
• Ability to work any shift applicable (Day, Swing, or Grave) and to be flexible with work schedule if needed for special projects or business demand.
• Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members.
• Must be able to work with team and able to demonstrate effective oral and written communication skills when needed.
• Must be able to acquire and maintain appropriate gaming license.
• Gaming Industry experience is preferred.

Wyoming Horse Racing offers competitive wages, medical, dental and vision insurance plus paid time off.  Successful candidates must be 21 years of age or older and able to pass background check and drug screen.

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